Reference

Terms That Govern Your kfbd Account

These terms set out what you agree to when you open and use a kfbd account — covering deposits via bKash, Nagad, and Rocket, game access, withdrawals, and account conduct. Access and eligibility depend on your local law and the regions we currently serve.

Account eligibility rulesWallet and payment termsWithdrawal conditionsAccount conduct policyJurisdiction notice
kfbd Terms That Govern Your kfbd Account
TERMS CONTACT

Reach Us About These Terms

Team online

Live Chat

Open the chat widget from any page in your account to ask about a specific clause, a transaction dispute, or an account restriction. Our team responds in English.

Email Support

Send a detailed query to our support address for written confirmation of how a term applies to your account. Useful for withdrawal holds or eligibility questions.

Account Help Centre

The Help Centre in your account dashboard covers common terms questions — payment conditions, account verification steps, and what triggers a review.

HOW WE OPERATE

How kfbd Handles Your Account

We apply consistent account standards across all regions we serve, with specific rules around wallet verification, session security, and data retention that are set out below.

Wallet Verification

Before processing a withdrawal to bKash, Nagad, or Rocket, we verify that the registered mobile wallet matches the account holder. This step protects your funds from misdirected transfers.

Account Security

Each login session is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account.

Data Retention

We retain account and transaction records for the period required under applicable regulations. You may request a summary of your account data by contacting support through live chat or email.

Requesting Changes

To update registered details — including your linked bKash or Nagad number — submit a request via live chat with your account ID. Changes take effect after identity confirmation.

Common Questions About These Terms

If something in these terms is unclear, the answers below cover the questions we hear most often from account holders in Bangladesh.

Account eligibility depends on your local law and the regions kfbd currently serves. It is your responsibility to confirm that opening and using an account is permitted where you are located.

No. Deposits must come from a wallet registered in your own name. Transactions from third-party wallets may be reversed and the account reviewed under our payment terms.

We may suspend or permanently close an account that breaches these terms. Any balance subject to an active review will be held until the review concludes, in line with our withdrawal policy.

Contact support via live chat or email with your account ID and a data request. We will provide a summary of your transaction and account records within the timeframe set by applicable rules.

You may close your account and withdraw your remaining balance before the updated terms take effect. Continued use of the account after the change is posted means you accept the new terms.

The same core terms apply across all accounts. Access and eligibility vary by region based on local law — players in Dhaka and elsewhere should confirm their eligibility before depositing.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.